Refund policy

Effective date: June 3, 2026

Thank you for choosing PlanMyIDo.

 

Because PlanMyIDo is a web application providing instant access to digital tools, subscription features, and premium wedding planning resources, we generally maintain a structured refund policy. Users are entitled to request a full refund within 30 days of their initial purchase or renewal date. After this 30-day window has expired, all sales and renewals are final and non-refundable.

By upgrading your account or purchasing a premium plan on PlanMyIDo, you confirm that you have read, understood, and agreed to this Refund Policy.

 

1. 30-Day Money-Back Guarantee

Unlike physical goods, digital access and software services cannot be "returned" once granted. However, to ensure you are completely satisfied with PlanMyIDo, we offer a 30-day refund window.

  • Within 30 days: If you change your mind or are not satisfied with the platform, you can request a full refund within 30 days of the transaction date.

  • After 30 days: Once this 30-day period has passed, all transactions become strictly final and non-refundable, as full access to our wedding planning features, tools, and databases has been instantly granted and utilized.

 

2. Subscription Renewals and Cancellations

If you are on a recurring subscription plan (monthly or annual):

  • Cancellation: You can cancel your subscription at any time directly through your account dashboard or by contacting us. Your cancellation will prevent any future billing charges.

  • Access After Cancellation: After canceling, you will continue to have full access to your premium features until the end of your current paid billing cycle.

  • No Prorated Refunds: Outside of the initial 30-day refund window, we do not offer prorated reimbursements or refunds for unused portions of a billing cycle.

 

3. Disputes and Chargebacks

We are committed to providing a transparent billing experience through our secure payment gateways (Stripe and PayPal).

Filing an unannounced chargeback or payment dispute after successfully using our application is considered a misuse of our service. In the event of an unwarranted chargeback, we will provide full system logs, usage data, and account access records to the respective payment provider to protect our platform.

If you believe there has been a genuine billing error (such as a double charge), or if you wish to request a refund within your 30-day eligible window, please contact us directly at info@planmyido.com before opening a dispute with your bank, so we can investigate and resolve the issue quickly.

 

4. Technical Issues and Access Support

Technical difficulties, browser incompatibilities, or momentary access issues do not automatically qualify for a refund outside the 30-day window. If you experience any issues accessing your premium account features, our team is here to help. We make reasonable efforts to resolve system bugs and technical problems promptly. We generally respond to support requests within 24 hours.

 

5. Account Termination and Policy Violations

Your premium purchase grants a personal, non-transferable license to use PlanMyIDo for your own wedding planning needs. Sharing account credentials, reselling access, or attempting to reverse-engineer our web application is strictly prohibited. We reserve the right to terminate accounts that violate our Terms of Service without any right to a refund, regardless of when the purchase was made.

 

Need Help?

If you have questions regarding your billing, wish to request a refund within your first 30 days, or need technical assistance with your premium features, please contact our support team:

 

PlanMyIDo

Email: info@planmyido.com

 

Please include your registered account email and transaction details in your message so we can assist you faster.